MAINTENANCE

For more than a century, L'Epée 1839 has been developing and producing its mechanical movements in its own Manufacture, currently based in Delémont in the Swiss Jura. L'Epée 1839 clocks are produced according to the most stringent quality and reliability criteria. To ensure you enjoy the beauty and precision of your clock for many years to come, the Manufacture recommends that it is serviced after a few years (between 3 to 5 years) by a specialist certified by the L'Epée 1839 After-Sales Service team, or that you contact the latter directly to determine the best possible solution for restoring your clock to its original splendor.

All our clocks are produced by hand, piece by piece, by our master clockmakers and are rigorously tested. We therefore guarantee them against any manufacturing or operational defects for two years from the date of purchase according to the following conditions: Broken springs and damage caused by incorrect usage are excluded from the international warranty, as is any possible oxidation caused by the local climate. The warranty certificate duly filled in and signed by the retailer must be sent with the clock for any repairs carried out under warranty.

CARE FOR YOUR TIMEPIECE

General tips for using your clock

To preserve the functionality and longevity of L'Epée 1839 's clock, the manufacture recommends taking some precautions :

Do not expose the clock to heat sources or vibrations
Keep the clock away from direct sunlight, humidity and dust
Keep the clock away from direct Air Conditionning flow
Make sure the dew point is never reached in the environnement where the clock is displayed
The movement should never be in contact with any liquids, even in vaporized form
Be very careful to never touch the movement, either on the front or on the back
The time setting and rewinding should be only done with the L’Epée 1839 winding key specifically associated with the product
Fingerprints could damage the coating
Use only a soft and dry cloth to clean the clock
Never try to clean the movement or any of its parts
Movement cleaning can only be done by a certified L’Epée 1839 Service Center
Do not use any kind of cleaning products to wipe the clock

Details of complete service

When your clock is sent to the Manufacture or to one of its partners, a complete inspection of the clock is carried out. The movement is fully disassembled and checked. Every defective or tired part is replaced, as are the oils. The specialized clockmakers also tend to the casing.
The clock is then reassembled and the movement checked. Special emphasis is placed on the power reserve, the activation of any complications where applicable, and the accuracy of the movement.
All these checks are then approved by a final quality and aesthetics inspection.

CONTACT THE MANUFACTURE

Swiza Sa Manufacture
CUSTOMER SERVICE
L'Epée 1839 – Brand of Swiza SA
Rue saint Maurice 1
CH-2800 DELEMONT
SWITZERLAND

AFTER SALES SERVICE :
SAV@SWIZA.CH
+41 (0)32 421 94 05